Black Pouch

 Our bags are carefully handcrafted in the UK and Lebanon, with high-quality materials. Some of our styles integrate natural components, such as flowers and bamboos, and that is why each bag may look slightly different to the other.

We advise you to handle them with proper care as well as keeping them in their original packaging, with the dust bag or foam insert, especially when travelling. Please make sure that your pieces are stored in a dry and cool place and not exposed to too much sunlight.

For cleaning, only use a dry cloth. Avoid any liquids and chemical substances, as it might damage the fabrics.

If you have any issue with your bag or any furthers questions, please don't hesitate to email us at contact@lalingi.com.

Payment

Both the online credit card payment method and Paypal method are available for your convenience. 

Paying online via credit card: online payments are done via Shopify Payments; It is safe and fast. Your card information will be processed securely and confidentially. An email will be dispatched upon processing your order by our customer care team.  

Insterest-free installment payments are also available with Klarna and SplitIt. 

Delivery and Shipping

Our Shipping Method

Lalingi.com delivers your items in partnership with "DHL" express shipping company, to ensure the delivery of your orders as quickly as possible at competitive charges. We ship to all destinations covered by DHL shipping services. 

Before we ship your order, we must receive a credit card confirmation / approval from your bank. Our Customer Service department may contact you for additional information only when necessary. You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.

For your security, high value orders may require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address. In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.  

Shipping Rates and Time

*Shipping times may be subject to change. Holiday period may affect delivery times.

Duties and Taxes

Import duties and taxes are included in all orders, except for India, Mexico, Nigeria, China, Brasil and Egypt.

All orders for India, Mexico, Nigeria, China, Brasil and Egypt do not include import duties and taxes. This will be charged and collected upon delivery. Additional charges will apply as per each destination country’s customs tax regulations.  L'alingi is not responsible for any delays caused by destination customs clearance processes.

If you refuse to pay taxes/duties, your order may be returned to us. In this situation, the return shipping cost, as well as any duties and fees, will be deducted from your refund.

Tracking Your Order

Order shipments may be tracked on www.dhl.co.uk through a specific tracking number assigned to each parcel and emailed directly to the client upon dispatch.

Returns and Exchanges 

We work to keep our clients satisfied, which means that you may exchange or return items if you are not satisfied with the purchase. We are able to issue an exchange or refund up to 14 days after the date of receipt. After you receive the return instructions, the goods must be sent back within 14 days.  

Unfortunately, we are unable to accept returns for earrings.

Customers outside the UK and USA are required to arrange and pay for the return of the order to us.  L'alingi only covers the return cost if the item is clearly damaged or faulty. Please be aware that international customs duties and sales taxes will not be refunded. 

The refunds are issued to the same payment method used on the original order. 

Sample sale items can not be returned or refunded.

We kindly ask that you communicate directly with our client services department (customercare@lalingi.com) to facilitate the refund or exchange with another product.